Restaurant POS Systems in Australia

Restaurant POS system is the essential business management tool which the highly demanding restaurant industry could ever need. It has found increased importance in the operations of Australia’s restaurant industry which sees tough competition among the rising number of players in recent years. Beyond payment acceptance and processing, a POS system for restaurant benefits immensely the complex service of providing food and beverages for on premise consumption that ranges through various dining types and activities. If you’re a restaurateur who agrees that technology produces business efficiency, investing in Point Of Sale should be your top-notch priority.

Continue reading below to learn more about restaurant POS systems so you may firm up further your POS investment decision. Compare POS Quotes AU is likewise ready to assist you on your purchasing task with its comparative quotes service. Or Contact Us now to discuss directly with our business technology support any of your concerns about the POS system for restaurant.

Restaurant POS System For Various Dining Types

Photo by Patrick Tomasso on Unsplash

Restaurant POS As Business Management System

Restaurants face continuous challenges which emanate from the constantly evolving consumer tastes and behaviour. On top of this, delivering outstanding customer service is the end goal that should be kept in mind always to achieve happy customers. If there‘s any business technology product that can be a single force to stir and drive up all restaurant activities together, that’s the POS system.

Why Is Restaurant POS System Necessary?

Whether a full-service dining or quick-service establishment, every facet of your restaurant business will benefit from a Point Of Sale system. In the long run, your restaurant POS system will impact positively on your entire company in terms of improved staff productivity, enhanced operational efficiency, reduced costs, and ultimately, increased profits.

A well-functioning POS system can run your restaurant’s daily business transactions from just one platform. For front-of-house operations, its POS software should be able to handle order tracking, table management, and floor planning. On the other hand, POS hardware can carry out payments acceptance and processing via a cash register, card reader terminals and receipt printers.

Meanwhile, the use of cloud-based handheld devices and kitchen display systems can help avoid bottlenecks in orders processing. Communication flows are streamlined between front-of-house staff and kitchen operations as orders are seen and tracked real time by both ends through the relevant POS hardware.

For back-end support, third party POS software integrations for accounting, staff management, inventory management, marketing, and a lot more other business functions can produce the ideal restaurant POS system. As these are all accessed from a centralised Point Of Sale platform location, your restaurant management is made simpler, easier, and smarter.

POS System Opportunities in Restaurant Industry

Despite its hampering effects on a global scale, the Covid-19 pandemic has brought out restaurant trends from which positive industry outlooks could be drawn. These arose from restaurateurs’ efforts to cope with the adaptive consumer behaviour that followed from pandemic restrictions. Tech-savvy restaurant players who catch on these trends can turn them into business opportunities alongside the use of restaurant POS systems.

  • Revived local communities. Lockdowns and work-from-home modes have prodded customers to explore and support local restaurant businesses. Opportunities exist to convert first-time diners into regular customers through the use of Customer Relationship Management (CRM) software, data analytics, and reporting features which are easily integrated in Point Of Sale systems.
  • Efforts on hospitality. Capacity requirements and social distancing protocols surprisingly have encouraged more personalised ways of business transacting with customers. Those who have developed interactions that convey a deeper sense of hospitality are sure to leave a positive impression on their guests. Restaurant POS system features like the order taking hand-held devices, kitchen display system, table management, and floor planning components come handy for ensuring stronger customer service as service inefficiencies are avoided.
  • Greater use of technology. The adoption of technology solutions to cope with hastily changing business environments has been very evident during surges of the Covid-19 pandemic. Whether through online reservations waitlist, pick-ups or deliveries, and contactless payments, the use of Point Of Sale system has been key to integrating all these transaction requirements of restaurants.

Restaurant POS System Key Features

Deciding on the right POS system for your restaurant necessitates first the understanding of your business requirements or needs based on your operational environment. On a daily basis, restaurant owners, management, and staff must be able to navigate through a fast-paced, demanding, and long-hours workplace. It is these backgrounds that you should match your POS system with for it to be truly worth your investment.

The many available POS features for restaurants could overwhelm you at the outset. Below is a list of key restaurant POS system features that you should have regardless of your business size. These POS features can help you manage your business successfully, especially during times or prolonged periods of uncertainty.

  • Online ordering and delivery facility. Provide customers the option of availing your food offering through online orders via website, marketplaces, or customised apps. Then, manage your service fulfilment by tracking statuses of released orders, drivers, and deliveries-in-progress.
  • Orders and kitchen display systems management. Streamlined workflows between front-of-house and kitchen staff could significantly address the main bottleneck in restaurant food service. Once the service attendant is able to punch in the food order into the main till or hand-held device, this can be automatically acknowledged and received by the kitchen display system (KDS) so that food orders are efficiently tracked and processed, without any potentially being missed.
  • Business software integrations. Centralise your office-wide activities through a POS system that likewise acts as your business management hub. Integrations for various functionalities through third party software such as in accounting, HR, marketing, and more make inter-departmental management easier and faster.
Restaurant POS hardware For Customer Orders

Photo by Tima Miroshnichenko on Pexels

  • Visual table layout. The restaurant tables mapped out according to guests’ seating arrangement will facilitate floor management and amount due billing. This tool also helps speed up customers’ turnaround and hasten sales. Reservations and waiting list feature. When combined with a table lay-out, these features optimise your restaurant floor operations and seating capacity. These also help in complying with social distancing or capacity restrictions during times of crisis situations.
  • Exhaustive Payment Platform. Integrations of your POS software with all possible payment processors, plus added payment services like pay-at-table and ability to accept tips, will provide your customers with worry free payment settlements as their bills come due. This also leads to quicker turnarounds in customer servicing.
  • Customer Relations Management (CRM) & Marketing Functionalities. Combined CRM and marketing features work best for the dissemination of loyalty marketing rewards to repeat customers. Digital marketing such as through social media, email newsletters, and customer review platforms can also bring awesome synergies with your CRM software.
  • Data & Analytics Reports. Data generation and analytics reporting done in real time and remotely definitely give valuable business intelligence. This is critical for management decision making especially on sales, marketing, and finance matters.
  • Inventory Stocks Management. Unlike retail, the restaurant industry deals with perishable products that could go down to the smallest detail like raw ingredients. Thus, an inventory monitoring system becomes indispensable for proper stock handling and keeping track of re-order points. These help prevent costly wastages and lost sales opportunities due to no stocks.
  • Hardware & Components. Your POS system should have compatible POS software and POS hardware elements. At the minimum, your POS system must carry a cash register, screen terminal, card reader, and receipt printer.
  • 24/7 Support & Downtime Management. During downtime when your internet connection goes out, your POS system should have an offline mode feature that allows continuous operations. Couple this with 24/7 customer support to help resolve technical glitches as they arise so you’re assured of non-stop and reliable transactions.
  • Employee Management. Plan out your staff’s schedule as you optimise their productivity during their work shifts. This can assist you in eliminating employees’ slack and maximising restaurant capacity.

POS System Cost Considerations For Restaurants

There are several factors which you must consider first before you can decide on the right restaurant POS system to invest in.

Aside from business size and budget, other company considerations for POS decisions must first be determined. Once these are settled, you can focus on the relevant POS features to include for your restaurant Point Of Sale. Going for a flat-rate pricing scheme with optional add-ons for nice-to-have features can be a practical move. You surely wouldn’t want to spend on unnecessary software or hardware inclusions especially when you’re a first time POS buyer.

Try sourcing, not just one, but for several supplier proposals. Don’t get stuck in the absolute face value of price quotes, but assess the features that come with each proposal. As much as possible, compare the value solutions that they give on a per item basis. After POS software and hardware, you can evaluate next the payment processing fees.

Search For Restaurant POS Systems in Australia

Find out more about restaurant POS systems in Australia to get the Point Of Sale right for your food service business. Compare POS Quotes is here to assist you in your purchasing journey through its comparison POS systems website. Or Contact Us to begin scouting for your restaurant POS system now!

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Powerful Integrations

POS Systems that seamlessly integrate with Industry leading payments, accounting, eCommerce, Marketing pps, Employee scheduling and Loyalty programs +much more.