The Importance of POS Systems In Hospitality Industry

Hospitality POS can serve as a single tool for the running and management of your hotel’s daily operations. A full Point Of Sale system brings numerous benefits such as efficiency in operations, enhanced customer service, strengthened customer loyalty, better management decision making, and hence, improved sales and profits.

On a daily basis, the hospitality POS system can perform information collection from guests, payment processing, and transactions recording. By allowing third party integration for other applications, your POS software can make tasks easier such as in marketing, accounting, and inventory and logistics.

A POS system can likewise be used to access a hotel’s Property Management System (PMS). When done, front desk operations are made even simpler for the booking of reservations, processing of check-ins/check-outs, making room assignments, and more. Therefore, stability is established on your front-desk section, which essentially forms your hotel’s business backbone.

Other hotel services or products like spa/massage, gym, and housekeeping facilities can similarly be managed with a Point Of Sale. By having customers’ information on record, the generation of receipts is done instantly and checkouts are facilitated smoothly.

Hospitality POS System Features That You Should Look For

There’s a great variety of hospitality or venue concepts. The list typically ranges from an independent boutique to a first-class chain hotel. Regardless of what type you’re running, a POS system that’s reliable, adaptive, comprehensive, and scalable according to your growth goals is what you’ll need to operate your hospitality business efficiently and effectively.

Just as some industry Point Of Sale are specifically created, hospitality POS systems have certain features that are made to fit the industry’s nature of operations. Find out from the list of hospitality POS features below which suit your business needs to arrive at the POS system that’s perfect for your company.

  • Customers’ Self-ordering Facility. Self- and online-ordering systems aim at cutting customers’ waiting time and increasing service efficiency especially during busy times. Self-service can be facilitated through various gadgets like iPads, Android devices, or on-premise kiosks.
  • Ordering and Kitchen Display Systems. Seamless kitchen order systems will greatly ease bottlenecks in hectic kitchen operations. A touch screen displaying different menu items will prompt the operator to select the customer’s order. Once completed, this is then received by the kitchen display system (KDS) to show which orders have been acknowledged and processed.
  • Hotel PMS & Other Third Party Integrations. Have your operations centralized with a POS system that also serves as your business management tool. Various software integrations for accounting, marketing, staffing, ordering, and specifically, the PMS for front desk section, place all functionalities under just one touch of a button.
POS System For Boutique Hotel Business

Photo by Ketut Subiyanto from Pexels

  • Table Layout. A visual lay-out or plan of the restaurant tables will systematize the proper placement and billing of guests. Part of table management is having your staff prepared about the table seating services to help diminish customers’ waiting time and hasten table movements.
  • Extensive Payment Options. POS software integrations with key payment processing companies will provide your customers the utmost convenience during payment time and make way for faster transaction turnarounds.
  • Customer Relations Management & Loyalty Program (CRM) Functionalities. Built-in CRM and loyalty marketing features go hand-in-hand to disseminate reward points and discounts to customers registered in the database. This greatly encourages repeat sales and loyal customer following.
  • Reporting & Analytics. Getting real time data and analytics reports from anywhere through mobile devices provides smart business intelligence. This is highly valued by management for their critical and timely decision making.
  • Stocks Management. Keep track of your stock movements and manage efficiently the timings of your inventory replenishment. Staying on top of your critical levels help avoid out-of-stock situations that lead to customer dissatisfaction, and worst of all, missed sales opportunities.
  • Hardware & Accessories. Your POS software should equally be matched by compatible POS hardware components and accessories. Basic POS hardware parts include cash register, scanners, receipt printers, and touch screen terminals.
  • 24/7 Support & Offline Management. Even with the absence of Wi-Fi, make sure to keep your operations working with an offline feature. Combine this with round-the-clock customer support for addressing your technical issues when they happen and you’re on your way to having reliable and worry-free transactions.
  • Employee Management. Keep track of your staff’s productivity and plan effectively your employees’ schedule. Staff management helps eliminate workers’ slack, optimize operations of various departments, and keep your hospitality venue to full capacity.
  • Security & Safety. Controlling access to sensitive roles and getting security at your venue grounds can also be taken care of by POS system safety features. With the safety of your employees and guests ensured, you’re sure to achieve peace of mind any time of the day.

Know More About Hospitality POS Systems in Australia

Know more about hospitality POS systems in Australia to land the best deal for your company’s POS system. Compare POS Quotes is available to help you in your purchasing task with its comparison POS systems website. Or Contact Us to start off the search for your hospitality POS system now!